Grievances Redressal Mechanism
Customer Grievances Redressal Mechanism
The company commits and assures to provide the best possible recourse to resolve the grievance. Below are the steps which the customer needs to take for resolving his/her grievances:
Step 1:
The customer may lodge a complaint/grievance by sending an email to info@actoloan.com with the subject line "Complaint & Grievance Register".
The company will respond within 7 working days from the date of receipt/lodgement of the complaint/grievance. The company will examine the complaint and communicate its response in writing/email/phone, or provide justification if resolution takes longer.
Step 2:
If the customer is still not satisfied or does not receive a response within 7 working days, the customer may email the Nodal Officer (details provided in the right column).
Grievance Redressal Officer Name
Officer Name:
Grievance Redressal Officer
Address:
85 Ketch Harbour Road
Bensal PA 19020
Email Id:
- After examining the matter, customer grievance/complaint shall be resolved within 7 working days.
- If the complaint/grievance/dispute is not redressed within a period of one month after the date of representation or complaint to the Company, the borrower / customer may approach to the Ombudsman of RBI (not later than one year after the reply received from the Company). Details of RBI Ombudsman available on: https://rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.html
Important Information
ActoLoan is committed to resolving all customer grievances in a fair, transparent, and timely manner. We take customer feedback seriously and strive to provide the best possible service experience.
For any queries or assistance regarding your loan account, you can also contact our customer support team at 1800 ACTOLOAN or email us at info@actoloan.com.
We ensure that all grievances are handled with utmost care and resolved within the stipulated time frame as per regulatory guidelines.
